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Data & Privacy Outline

This outline explains how Skylark Morning Pantry collects, stores, and uses personal information. We follow the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our goal is to handle all information lawfully, fairly, and transparently.

What We Collect

When you contact us, place an order, or join our mailing list, we may collect your name, phone number, delivery address, and email. We do not request unnecessary details and never ask for payment card data through this site.

How We Use Your Information

Data is used only to arrange deliveries, respond to enquiries, or keep a record of business correspondence. Information may also help us plan routes, avoid address confusion, or clarify dietary notes. We do not sell or trade any personal information.

Lawful Basis for Processing

We rely on consent (when you tick a box or contact us directly), contractual necessity (to fulfil an order), and legitimate interest (for routine administration). Each purpose aligns with Article 6 of the UK GDPR.

Storage and Security

Records are stored on secure, access-limited devices. Email correspondence is managed through reputable UK-based or EU-compliant providers. Paper notes are shredded after completion of the relevant delivery cycle.

How Long We Keep Data

Information linked to an order is normally retained for up to twelve months for accounting and quality reference. After this, digital copies are permanently deleted. Mailing-list data remains until a user unsubscribes.

Your Rights

  • Access — You can request a copy of the information we hold.
  • Rectification — You may correct inaccurate or incomplete data.
  • Erasure — You can ask us to delete your data when it’s no longer needed.
  • Restriction — You can request limited processing while an issue is reviewed.
  • Objection — You can object to specific types of processing.
  • Portability — We can provide data in a readable electronic format.

Cookies and Analytics

We use minimal analytics tools that record anonymous page visits to improve content and navigation. You can manage cookie consent anytime in the Cookie Settings page.

Contact for Privacy Questions

Email: [email protected]
Telephone: 441 451 736 204
Address: 12 Park Street, Stow-on-the-Wold, Gloucestershire GL54 1AQ, England

If you are not satisfied with how we handle your data, you can contact the Information Commissioner’s Office (ICO) in the UK.